Privacy Policy

Privacy Policy

Introduction

Welcome to https://pipe-repair.storysurge.net (hereafter referred to as “Pipe Repair,” “we,” or “our”). We are committed to maintaining the privacy and security of your personal information. This Privacy Policy describes our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products. By using our platform, you consent to the terms outlined in this policy.

Scope

This policy encompasses all aspects of our digital presence, including but not limited to:

  • Our official website: https://pipe-repair.storysurge.net
  • Mobile and desktop applications developed by us
  • Online services and tools provided by Pipe Repair
  • Products purchased or accessed through our platform

Please note that this policy does not cover third-party platforms, websites, apps, or services you may access through links or integrations on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy governs your interactions with Pipe Repair in the following scenarios:

  • When you create an account and use our applications and services as an authorized user.
  • During your visits to our websites, including any linked pages or content.
  • When you subscribe to receive communications from us, such as newsletters, promotional emails, phone calls, or text messages (SMS).

Personal Data Collection

We collect various categories of personal data, which include but are not limited to:

Account and User Information:

  • User name and login credentials
  • Contact details (email, phone number)
  • Address and shipping information

Payment and Financial Details:

  • Payment card numbers and expiration dates
  • Bank account information
  • Billing and transaction history

Purchase and Order Information:

  • Product purchase records
  • Order status and tracking data
  • Shopping preferences and cart data

Mobile Device Identifiers:

  • Unique device identifiers (UDIDs or similar)
  • Mobile phone numbers
  • Location data from mobile devices

Location Data:

  • GPS coordinates
  • IP addresses
  • Information about your geographic location when you use our services

Feedback and Reviews:

  • User-generated content, such as product reviews and ratings
  • Comments and messages left on our platform
  • Survey responses

Social Media Information:

  • Publicly available data from social media platforms when users interact with our content or share it
  • Log-in credentials if you choose to connect your social media accounts to our services

Product Interaction Data:

  • Pages visited and content viewed on our website
  • Interactions with our products, including features used, frequency of access, and performance data

We obtain this data through various methods, including direct user input, server logs, cookies, pixels, and third-party data providers.

Cookies and Similar Technologies

We employ cookies and similar technologies to enhance your experience on our website and for analytical purposes:

Categories of Cookies:

  • Strictly Necessary: These cookies enable core functionalities like logging in, navigating, and accessing secure areas of the site.
  • Preferences: Used to remember user preferences, language settings, and display options.
  • Analytics: Track user behavior on our website to provide insights for improving performance and user experience.

User Control:

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set and how they interact with the site.

Data Retention and Deletion

We retain personal data only for as long as necessary or permitted by law. The retention periods vary based on the type of data and the purpose of its collection:

  • Account Information: Retained until your account is inactive or closed.
  • Payment Details: Securely stored for transaction history and fraud prevention, in compliance with financial regulations.
  • Purchase Records: Kept for billing purposes and to improve our services, typically up to 7 years after the last purchase.
  • Communication Records: Retained for customer service and marketing purposes, usually for a period of 2 years.

Once the data is no longer required or permitted to be held, we will delete or anonymize it to protect your privacy.

Security Measures

We prioritize the security of your personal data and implement robust measures to protect it:

  • Encryption: All sensitive data is transmitted and stored using encryption protocols to ensure secure communication.
  • Secure Third-Party Processing: We engage reputable third-party service providers who adhere to strict privacy and security standards.
  • Access Controls: Our systems are designed with role-based access controls to restrict unauthorized personnel from accessing sensitive data.

Children’s Privacy

Pipe Repair does not knowingly collect personal information from children under the age of 18. If you are a parent or guardian and believe that we have collected such data by mistake, please contact us using the details provided in the ‘Contact Us’ section, and we will take appropriate steps to delete it.

Your Data Rights (Subject to Local Laws)

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access: You can request access to the personal data we hold about you.
  • Correction: If your data is inaccurate or incomplete, you can ask for corrections and amendments.
  • Erasure (Right to be Forgotten): In certain circumstances, you may request the deletion of your data.
  • Object: You have the right to object to the processing of your data for specific purposes.
  • Data Portability: You may receive a copy of your data in a structured format and transfer it to another controller.

To exercise these rights, please contact our Data Protection Officer using the details below. We will respond to your requests in accordance with applicable laws.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

  • Email: [email protected]
  • Phone: +1 (123) 456-7890
  • Mailing Address: Pipe Repair, Inc., 4567 Main Street, Suite 200, City, State, ZIP Code

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and indicate the effective date of the changes. We encourage you to review this page periodically to stay informed about your data protection.